OUTLOOK SAFE LINKS REWRITING VSHARE URLS

Scenario:  

When a user attempts to save a vShare link, there is either no response or an error. From the email the vShare link will look similar to the screenshot below. 

The usual vShare URLs are being rewritten by Outlook Safe Links, causing issues with accessing the intended content. This issue requires modification by your IT team. Below are steps you can take immediately and instructions for IT to resolve this permanently. 

Solution:  

Immediate Solution for Users: 

1. Decode the Safe Link URL: 

• Copy the entire Safe Link URL from the email. 

• Visit https://www.o365atp.com/ and paste the link to decode it. 

• It should look similar to the image below 

2. Replace the Link in Outlook: 

• After decoding, copy the corrected link. 

• Open the vShare email in Outlook and replace the rewritten link with the decoded one. 

• You can then try using the macro as usual. 

Note: If you're unsure or need assistance, you can reach to support@vohcom.com. However, it’s recommended that your IT team make the necessary adjustments as soon as possible. 

Instructions for Your IT Team: 

The links coming from vshare@rodus.com are being modified by Outlook Safe Links. To prevent this, your IT team should: 

3. Whitelist the following: 

• Email address: vshare@rodus.com 

• Domains: 

• vsb.vohcom.com 

• vs.vohcom.com 

4. Add Exception Rules: 

• Ensure the following URLs are added as exceptions: 

• https://vs.vohcom.com/vs/file_prx.php?code=* 

• https://vs.vohcom.com/vs/client_files.php?code=*